Returns & Exchanges

At Louisa Collection, we take great pride in the quality of our products and aim for 100% customer satisfaction. If you're not completely happy with your purchase, we are here to help with our straightforward return and exchange policy.

Return Policy

Eligibility for Returns:

Items must be returned within 30 days of the delivery date.

The item must be unused, in its original condition, and in the original packaging.

Returns are not available for custom-made or personalized jewelry.

Gift cards are non-returnable.

How to Return:

Request a Return: Email our customer support team at support@louisacollection.com with your order number and reason for the return.

Prepare Your Package: Ensure the product is in its original condition and include any original packaging and documentation.

Shipping Your Return:

Refund Process:

Once your return is received and inspected, you will receive a confirmation email.

If approved, your refund will be processed within 10-14 business days to your original payment method.

Partial refunds may be issued for items that are damaged or missing parts due to causes not attributable to our error.

Exchange Policy

We offer exchanges for defective or damaged items only. If you need to exchange a product for the same item, please contact us at [support@louisacollection.com] within 30 days of receiving your product.

How to Exchange:

Request an Exchange: Email us with your order number and details of the defect or damage.

Send Back Your Item: Once approved, use the provided return label for domestic shipments.

Processing Your Exchange: Upon receiving the item, we will ship your replacement item and notify you via email.

Non-Refundable Items:

Custom-made or personalized items.

Gift cards.

Shipping costs for returned orders (unless the return is due to our error).

For any additional questions or assistance, please reach out to us at [support@louisacollection.com]. We are always happy to help!